Privacy Policy

Effective Date: 6/2/2025

About This Policy

Lice Clinics of Texas (“we,” “us,” or “our”) is committed to protecting your privacy and the privacy of your family members. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.liceclinicsoftexas.com/, use our services at any of our clinic locations, or otherwise interact with us.

Our Locations

We operate five clinic locations in Texas:

  • 600 W. 28th St, Suite 202, Austin TX 78705
  • 921 W. New Hope Dr, #404, Cedar Park, TX 78613
  • 1021 Ranch Road 620 S, Ste B, Lakeway, TX 78734
  • 20501 Katy Fwy, Suite 240, Katy, TX 77450
  • 6609 Blanco Rd, Suite 115, San Antonio, TX 78216

Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information:

  • Full name
  • Home address
  • Phone number
  • Email address

Payment Information:

  • Credit card numbers and payment details
  • Billing address

Treatment Information:

  • Information about lice treatment services
  • Before and after photographs for treatment documentation
  • Treatment history and outcomes

Minor Children’s Information: When providing services to minors, we collect similar information with parental or guardian consent.

How We Collect Information

We collect information through:

  • Our online booking system
  • Phone conversations when scheduling appointments
  • In-person visits to our clinics
  • Website interactions and forms

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Referring website information
  • Device and operating system information

We use Google Analytics and Google Search Console to analyze website usage and improve our services.

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

  • Scheduling and confirming appointments
  • Providing lice removal treatments
  • Documenting treatment progress with photographs
  • Maintaining treatment records

Communication:

  • Sending appointment reminders via text message and email
  • Responding to your inquiries and requests
  • Providing customer support

Business Operations:

  • Processing payments for services
  • Managing our client database
  • Improving our services and website functionality

Marketing (with your consent):

  • Sending newsletters and promotional communications
  • Social media marketing and engagement
  • Website optimization and analytics

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as:

  • Cloud storage and data management services
  • Payment processing companies
  • Website analytics providers (Google Analytics)

Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

  • Protect our rights or property
  • Protect the safety of our clients or others
  • Investigate fraud or other illegal activities

Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure cloud storage systems
  • Encrypted data transmission
  • Limited access to personal information on a need-to-know basis
  • Regular security assessments and updates

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically for a minimum of 24 months after your last service appointment. We may retain information longer if required by law or for legitimate business purposes.

Treatment photographs and documentation may be retained for extended periods for medical and legal purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You may request access to your personal information and ask us to correct any inaccuracies.

Deletion: You may request deletion of your personal information, subject to our legal and business requirements.

Marketing Communications: You may opt out of receiving marketing emails by clicking the unsubscribe link in our emails or contacting us directly.

Consent Withdrawal: You may withdraw your consent for certain uses of your information, though this may affect our ability to provide services.

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

We provide services to minor children with parental or guardian consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected information from a child without proper consent, please contact us immediately.

Website Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve our website functionality
  • Provide personalized content and advertisements

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing notice at our clinic locations

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Lice Clinics of Texas Email: support@liceclinicsoftexas.com Phone: (512) 715-4824 Address: 600 W. 28th St, Suite 202, Austin TX 78705

State-Specific Rights

Texas Residents

Under Texas law, you may have additional rights regarding your personal information. If you are a Texas resident and would like to exercise these rights, please contact us using the information above.

This Privacy Policy was last updated on 6/2/2025. Please review this policy periodically for any changes.